FreeConferenceCall.Com Pilot Project

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Project Information

EST WG is piloting a conference calling/web sharing product, FreeConferenceCall.com



Pilot Feedback

Issues Reported

Nbr Issue Planned Mitigation/Resolution Submitter Date Submitted Status
1 If you can't run the app, then you can't share your screen. So anyone that uses FCC.com via the internet browser can’t show their screen. Many larger organizations are not allowed to download executable files -- Mayo and Quest Diagnostics are two of them. Hence, they cannot host a meeting nor be presenters (as both functions require a .exe file to be downloaded and run). The can, however, view screen sharing via the web (but still not present). So far, this impacts the following Work Groups: Project Services, Patient Administration. . Dave Hamill 2016-11-01 Open
2 Jeff Brown couldn't download the app; got a ‘server not found error Nobody else reported this issue; could be related to issue #1. Jeff Brown 2016-11-01 Closed
3 Canadian PC cannot request a new account FCC.com accounts will be created by HL7 HQ. Andy Stechishin 2016-11-15 Closed
4 Doesn’t offer Canadian number Use VOIP Dave Hamill 2017-02-10 Closed
5 Telephone number still costs money to use it. it’s an 0330 number, so it’s standard tariff. Use VOIP. Julie James 2017-02-15 Closed
6 How to VOIP isn’t clear Added instructions to the Tip Sheet Julie James 2017-02-15 Closed
7 Telephone numbers not included in T-Mobile Plans and cost about a penny a minute, perhaps other phone plans are affected Use VOIP Ted Klein 2017-02-15 Closed
8 Paul Knapp reports poor audio quality in Saudi Arabia, making it unusable. FCC Trouble Ticket opened by Wayne. Awaiting further details. . Wayne Kubick 2017-04-26 Open
9 Many larger organizations are not allowed to download executable files -- Mayo and Quest Diagnostics are two of them. Hence, they cannot host a meeting nor be presenters (as both functions require a .exe file to be downloaded and run). The can, however, view screen sharing via the web (but still not present). Duplicate of issue #1. Rick Haddorff and Freida Hall 2017-06-08 Closed
10 When having to act as a host for many different Work Groups that have FreeConferenceCall.com accounts, even though I click on the current meeting’s FCC link to host, FCC often times brings up my prior FCC that I hosted. This means it often takes 5-7 minutes to get screen sharing going as I have to log out and re-download the .exe, often multiple times (3+ times). Insure you log in as a Host and do NOT initially log in as a participant. Dave Hamill 2017-06-08 Closed
11 The reports that are generated contain email addresses. A concern was brought forward that some people may not want their emails publicized. Upon account creation, HQ will ask the Co-Chairs whether they want the setting to disable the reports on or off. Frieda Hall 2017-06-08 Closed
12 Perhaps we allow WGs to use whatever screen sharing device is best for them as long as they provide the login credentials to appear in the new Utilities tab on each Work Group's page. This means that any co-chair will have access to view the login credentials and utilize the screen sharing when they're chairing a meeting. . Dave Hamill 2017-06-29 Open
13 In the call I held earlier today, one participant was unable to connect via phone at all (he was told the access code was invalid), another unable to use VOIP (but successful using phone); third successful using Skype. Is there a way to check why the access code was reported as invalid? From FreeConferenceCall.com Customer Support: Access Code Invalid: This is a DTMF tone issue. Our phone works off bridges on the internet, these bridges use the DTMF tones to connect your participants with your conference line. The participant experiencing issues connecting needs to hold each number for 2 seconds because the DTMF tones created by his phone are too short for our system to recognize. Your participant needs to dial into your conference line slowly and deliberately, by holding each key for an extended period of time their phone will create a longer tone that can be recognized by our system. Wayne Kubick 2017-07-11 Closed
14 Jose reported that the FCC 'app' on his Windows maching was "always ready and listening". He will see if he can change a setting to turn this off. Jose Texaira . . .
15 ."issue" . . . .
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